Technology Work

Robotizing both employees and customers

Here’s How AI Will Come for Your Job by Charlie Warzel (The Atlantic)

If artificial intelligence is coming for our jobs, its plan is to turn us all into middle managers of overlapping, interacting AI systems.


Artificial Labor by Ed Zitron (Where’s Your Ed At)

…there are parts of rot capitalism that fantasize about the concept of entirely removing human interaction with the consumer.

The great thing about artificial intelligence for companies is that it allows them to hold customers at arm’s length while still pretending to give a shit… A customer can still be “helped,” but not in any way that gives them progress or influence over the organization – they are trapped in an autonomous world where the rules are entirely set by the company.

Unionization terrifies them, because unions don’t just protect laborers, but the quality and value of labor itself.

Emphasis mine.


See also:

I don’t want this to be the future

Who does AI work for?

By Tracy Durnell

Writer and designer in the Seattle area. Freelance sustainability consultant. Reach me at She/her.

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